RETURN POLICY


Last updated February 03, 2021


Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for store credit or an exchange. Please see below for more information on our return policy.

RETURNS

All returns must be postmarked within thirty (30) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

RETURN PROCESS

To return an item, please email customer service at support@microdose.com to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging and Proof of purchase and the item, then mail your return to the following address:

Lumi Labs, Inc.
Attn: Returns
RMA #
350 SE Mill St
#4
Portland, OR 97214
United States

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return. 

REFUNDS

After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least thirty (30) days from the receipt of your item to process your return or exchange. We will notify you by email when your return has been processed.

EXCEPTIONS

For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.

Please Note
     ●     Returns available if customers do not receive a satisfactory product. A non-satisfactory product includes a product that does not activate, that leaks, or that is physically broken. Refunds not available for defective products that can be replaced.

QUESTIONS

If you have any questions concerning our return policy, please contact us at:

415-737-5864
support@microdose.com